FAQ'S ANSWERED HERE
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.
Our orders are processed 7 days a week and most orders will ship within 10-14 business days after your payment has been accepted. Business days do not include the weekend.
All orders are shipped from overseas using First Class ePacket Mail. A tracking number will be emailed to customers once the item has been shipped. Melanie Marie holds no responsibility for packages that are delayed, lost or stolen due to errors from the postal service.
International orders are shipped First Class Mail within 14-30 days. A tracking number will be emailed to customers once the item has been shipped. Melanie Marie holds no responsibility for packages that are delayed, lost or stolen due to errors from the postal service. Any custom fees or taxes associated international orders are the responsibility of the customer. Please note that customs authorities require us to state the value of the item directly onto the package. Melanie Marie holds no responsibility for packages that are delayed, lost or stolen due to errors from the postal service.
WHAT CREDIT CARDS DO YOU ACCEPT?
We accept all major credit/debit cards such as Visa, MasterCard, American Express and Discover. We also accept payments made via PayPal.
If you would like to break your payment up into installments, we accept QuadPay. Shop now, pay later ;-)
WHAT IS THE RETURN & REFUND POLICY?
We do not allow returns, refunds or exchanges. In efforts to help stop the spread of Covid-19, there are no refunds. All sales are final. If an item received is defective, we will gladly exchange it within the first 4 days of you receiving the item. Please read item descriptions carefully to make sure the sizing, color and description is what you are interested in before placing an order.
Contact us via email with questions regarding online orders: firstname.lastname@example.org
HOW DO I CANCEL AN ORDER?
We are only able to cancel orders within the first 3 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt shipping and this includes getting your orders out as fast as possible.
STOLEN PACKAGES OR INCORRECT ADDRESSES
We are not responsible for stolen packages. If a package is marked as delivered through the logistics company, we do not replace any stolen items. If you entered your address incorrectly and the package was shipped to an incorrect address, we will not replace any items sent to the incorrect address.